Service Architecture
Here I would like to explore the emerging field of Service Design. I'm going to track interesting conversations and developments within the field, mainly in areas related to health, education, retail, finances, and software development.
February 16, 2007
On Management
Managers are in the game of organizing work for the sake of delivering recurrent value to a set of customers and constituencies:- Managers design organizational structures, cross-functional horizontal processes, extended open networks, action pathways, management systems & a wide variety of business practices.
- Managers design, implement, and develop business roles.
- Managers mobilize action by exchanging commitments, caring for others' concerns, anticipating breakdowns, re-interpreting contexts, and assuring customer satisfaction on-time and on-cost.
- Managers declare priorities, declare breakdowns, manage risks, and reconfigure capabilities.
- Managers develop trust and cultivate productive and creative moods.
- Managers contribute to their communities by mentoring people, developing meaningful work, and honoring ethical principles of extended communities.
All that managers do happens in conversations, in a dance of speaking and listening. Productive conversations produce productive managers, and vice versa. Management is fundamentally based in traditions of historical linguistic practices.
Labels: management, ontological design
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